Guide to URCA's Licensee Portal

Helpful Links

How to Apply

Create An Account

Submit an Enquiry

Guidance Notes

FAQs

Fee Schedule

Knowledge Base

URCA Applications

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Understanding URCA and Its Licensing

What is URCA, and what does it do? URCA, short for Utilities Regulation and Competition Authority, is an independent regulatory agency in The Bahamas. Its primary role is to regulate the electricity, water, and electronic communications sectors. URCA ensures fair competition, protects consumer interests, and promotes the efficient provision of

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Account settings

Change your email or password, delete your account, and set up 2FA.

Navigating Client Portal

Learn about URCA's client dashboard, the hub where users manage their accounts.

Complaint Submission Process

Now that you've submitted your complaint, what is next?

Payments, fees and billing

Manage fee, dues or payments, and fix card errors.

Frequently Asked Questions

Learn about the answers to our most frequently asked questions.

Fix a problem

Find quick solutions to comment problems

Know your rights

Explore "Know Your Rights" to stay informed and up-to-date.

Find a Service Provider

Access our directory of service providers in the Bahamas.

About Licenses & Application

Learn about requirements and get access to all application guidance notes.